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May 20, 2022 - CE Symposium for Staff

WEST SHORE COUNTRY CLUB, 100 Brentwater Road Camp Hill


Schedule of Events

  BALLROOM 2
7 AM to 8 AM Continental Breakfast and Registration
8 AM to 9 AM "Let Them Hear you Smile - WOW Customer Service"
Victoria Simpson and Team

Register
9 AM to 9:15 AM BREAK
9:15 AM to 10:15 AM The Power of a Referral Communications Tool
Lisa Klinger

Register
10:15 AM to 10:30 AM BREAK
10:30 AM to 11:30 AM "My Pleasure": Creating a Cultural Shift in Dentistry
Ashley Cherry

Register
12:00 PM to 1:00 PM Lunch
1:00 PM to 2:00 PM Hands on BLS
2:00 PM to 2:15 PM BREAK
2:15 PM to 3:15 PM Hands on BLS, cont.
3:15 PM to 3:30 PM BREAK
3:30 PM to 4:30 PM Hands on BLS, cont.

Topics & Speaker Profile

Victoria Simpson

"Let Them Hear you Smile - WOW Customer Service"
Victoria Simpson, Culture Experience and Call Center Manager, Wood & Myers
1 Course Credit

Victoria Simpson brings over 35 years of Wow customer service! Victoria has a passion to make people always believe they are valued, acknowledge, loved and heard. Victoria is an experienced trainer and a proven demonstrator of outstanding customer service. She was recognized by Capital Blue Cross and awarded the World Class Customer Service award. Victoria has earned other Customer Service awards such as: Let Them Hear You Smile; Superior Customer Service; Wow! You Make Us Smile - Every Customer, Every Call, Every Time; Star Spangled Customer Service and more. Victoria loves people and quotes her motto often "Give people grace and mercy for being a human being, it isn't always what it looks like, we all have a story."

Victoria is proud to be employed with Wood and Myers, OMS as their Cultural Experience Manager, managing the newly formed Call Center located in Camp Hill and Carlisle. We are one team in two locations. She is the proud mother of three and happy to be the grandmother of three grandsons and one granddaughter.

Lisa Klinger

The Power of a Referral Communications Tool
Lisa Klinger, Practice Liaison, Wood & Myers
1 Course Credit

Lisa Klinger is the Practice Liaison for Wood and Myers Oral Surgery. Prior to her position as Practice Liaison, she was the Site Manager of the Harrisburg office. Her position as Practice Liaison is to “bridge” the offices together to give our patients the best experience they can receive. Lisa love establishing relationships not only with the doctors but your staff as well. She was born and raised in Camp Hill and after high school pursued the dental field as an assistant. Lisa have experienced all aspects of the dental field with 35 years of experience and have had the pleasure to be apart Paula Deen’s Dental treatment. She has extensive training in Customer service by 5-star Concierges in Savannah, Georgia, attended Dale Carnegie Courses for Leadership, and graduated from Ogeechee Technical College. Lisa has 3 grown children and 3 adorable grandkids. In her spare time, she loves supporting our Military, crafting, cooking, bonfires, kayaking, Jeeping with my parents and daughter, and anything that includes her dog, Suki.
Ashley Cherry

"My Pleasure": Creating a Cultural Shift in Dentistry
Ashley Cherry, Vice President of Agency Services, Marketing Works
1 Course Credit

More than just billboards and social media posts, marketing your practice needs to be an inside-out approach. Ashley Cherry has spent a decade advising medical and dental groups on how to identify and fix gaps in their process/patient experience and use it as a FPO vital foundation for external marketing success.

Hands on BLS

Pre-registration required by May 2nd. Register by contacting Lisa Klinger at lisa@woodandmyers.com or 717-386-2260.

When you need the best care possible, our office is only a click away. Dr. Myers, Dr. Currie, Dr. Smith or Dr. Arya and our team of experts utilize the latest technologies to enhance your patient experience.

Locations
  • 207 South 32nd Street, Camp Hill
       717-763-1970
  • 25 Eastgate Drive, Carlisle
       717-462-4555
  • 4341 Linglestown Road, Harrisburg
       717-545-6200


Rated "Simply the Best" by Harrisburg Magazine 11 Years in a Row !